- About Culture
- Innovation over efficiency
- People over process
- Give context not control
- 5A mental model for feedback
When giving feedback
- Make it actionable
- Aim to assist
When receiving feedback
- Appreciate
- Accept or discard
5th A - Adapt to the location!
- The Four Step innovation process
- Farm for dissent
- Socialize the idea
- Test it out
- Decision captain ultimately makes the decision themselves
- Three steps post failure
- What have you learned?
- Don't make a big deal out of it