1. "Unhindered communication is key no matter what your position"
2. "Find, develop and support good people. And they will in turn find, develop and own good ideas."
3. "You are not your idea, and if you identify too closely with your ideas, you will take offense when they are challenged."
4. "If leaders can talk about their mistakes and our part in them, then we make it safe for others. You don't run away from it or pretend it doesn't exist."
5. "Part of our job is to protect the new from people who don't understand that in order for greatness to emerge there must be phases of not so greatness."
6. "A manager's default mode should not be secrecy. What is needed is thoughtful consideration of the cost of secrecy weighted against the risks."
7. "Discovery means you don't know the answer when you start."
8. "Creativity is unexpected connections between unrelated concepts or ideas."
9. "Good ideas can come from anywhere so everyone must feel empowered to speak up."
10. "Include people in your problems not just your solutions."
11. "The past should only be our teacher and not our master."