(a) Focus on issues not people

Have a culture of surfacing problems

• Tax for entering meetings - one problem
• Asking employees "What is preventing you from moving with your job?"

(b) Speed vs accuracy

• How far down do you delegate decision making?
• Do they have as much context?

Delegation of Decision making

• Can cause Comms breakdown at product group level (Google, YT account login
• Can cause Comms breakdown at division level
• Can lead to smartest minds not being part of decisions

(c) Assign meaning to negative actions early

• Why did it have to be done?
• Were you at fault? What was your thinking?
• How does it tie into broader mission?

(d) Focusing on why for hard decisions is important.

• In absence, it could lead to cultural chaos
• Disagree and commit

(e) Importance of object lessons

• Sun Tzu and beheading the concubines